Air Travel » Cheap Air Travel » Bad Delta Experience? Check Out This Web Page!
Question:
We just got back from a trip on the "airline from hell"… Delta Airlines. I’ve created a special web page in their honor… Please take the time to drop by, and move the web-counter up one more notch… and if you have had a bad "Delta Experience", you can add a short description of your tale of horror to our page! http://www.primenet.com/~tandem/no-delta.html Thanks! — Rich and Valerie McKay, Meridian, Idaho, USA
Response:
: We just got back from a trip on the "airline from hell"… Delta : Airlines. I’ve created a special web page in their honor… : Please take the time to drop by, and move the web-counter up one more : notch… and if you have had a bad "Delta Experience", you can add a : short description of your tale of horror to our page! : http://www.primenet.com/~tandem/no-delta.html : Thanks! — Rich and Valerie McKay, Meridian, Idaho, USA I fly Delta all the time and your page is not going to change my opinion what so ever. Your first experience, you fail to say if it was because of weather, mechanical, or why the flights were delayed. Yes, shit does happen and DL cannot control weather. In regards to your second trip, Delta went out of their way to put you on United at their expense. You were on cheap tickets, and Delta probably paid a good amount of $$ for your passage on United. Because the flight did operate, they didn’t have to give you passage on United. You were also travelling during the holidays and I hate to tell you this, many airlines experienced problems & delays because of weather problems system-wide. In regards to your return, you don’t OWN the seat you are assigned. They got you seats, didn’t they? They also didn’t bump you because you were going onto BOI and a bump would of resulted in a long delay for you and not in your interest; So they put you on the aircraft. They probably bumped a TPA-CVG pax and put them on a later flight that would of been reasonable for their schedule. I hate to tell you, but what you describe happens on ALL airlines. You’re basing your opinion off of TWO trips. The Rose Bowl is on and I have better things to do … but just as a token of goodwill I have printed out your WWW site and will forward it to Delta’s executive offices on your behalf. If you want to be contacted, give me your telephone # via a private email and I’ll request they call you –in which you could discuss it with them. It sounds as if you did receive some poor service in some areas which need addressing, but I honestly think your site went overboard. You weren’t bumped, you’re not entitled to the compensation — but perhaps Delta may do something for you — forward me your address and telephone # where you can be reached daytime in private email. Regards, Steve
Response:
> I fly Delta all the time and your page is not going to change > my opinion what so ever. Your first experience, you fail to say if it was > because of weather, mechanical, or why the flights were delayed. Yes, > shit does happen and DL cannot control weather.
It was mechanical… and I’m glad they didn’t try to put the aircraft up in the air. The complaint that we addressed to the company was that the grounding was known before we ever boarded at San Diego, and it would have been nice to have been given the option to wait there in "friendly territory" for a later flight. > In regards to your second trip, Delta went out of their way to put you on > United at their expense. You were on cheap tickets, and Delta probably > paid a good amount of $$ for your passage on United. Because the flight > did operate, they didn’t have to give you passage on United. > You were also travelling during the holidays and I hate to tell you this, > many airlines experienced problems & delays because of weather problems > system-wide.
Both my wife and I can understand and appreciate that winter travel can be slowed down due to the weather. But what we don’t need is callous treatment by the paid representatives of the airline. In a nutshell, the people we dealt with were anything but courteous… something we’ve never experienced with other airlines, even in less than desirable circimstances. > In regards to your return, you don’t OWN the seat you are assigned. They > got you seats, didn’t they? They also didn’t bump you because you were > going onto BOI and a bump would of resulted in a long delay for you and > not in your interest; So they put you on the aircraft. > They probably bumped a TPA-CVG pax and put them on a later flight that > would of been reasonable for their schedule. I hate to tell you, but what > you describe happens on ALL airlines. You’re basing your opinion off of > TWO trips.
Yes… this is true. And compared to other airlines we have flown with many more times, Delta struck out big time. Again… we’ve never been treated by other carriers as we were with the Delta staff. > The Rose Bowl is on and I have better things to do … but just as a token > of goodwill I have printed out your WWW site and will forward it to > Delta’s executive offices on your behalf. If you want to be contacted, > give me your telephone # via a private email and I’ll request they call > you –in which you could discuss it with them. It sounds as if you did > receive some poor service in some areas which need addressing, but I > honestly think your site went overboard. You weren’t bumped, you’re not > entitled to the compensation — but perhaps Delta may do something for you > — forward me your address and telephone # where you can be reached > daytime in private email.
Don’t feel as if you need to go out of your way on our behalf. We WILL be contacting the company soon enough. Not everyone feels as we do toward certain airlines; not everyone feels they have been given cause. We have heard other "horror stories" from people concerning other airlines… ones that we think are tops. Still, we’ll stick with our page for the time being, and our opinions. Yours were good, and the other side of the fence always deserves consideration. Thanks for your time and effort in the reply. Rich and Valerie McKay
Response:
> We just got back from a trip on the "airline from hell"… Delta > Airlines. I’ve created a special web page in their honor… > Please take the time to drop by, and move the web-counter up one more > notch… and if you have had a bad "Delta Experience", you can add a > short description of your tale of horror to our page! > http://www.primenet.com/~tandem/no-delta.html > Thanks! — Rich and Valerie McKay, Meridian, Idaho, USA
I don’t believe this. If you are a regular Delta customer, and you feel they are the "airline from Hell", why do you continue to give them your business? If this was your first Delta flight, and you went to the trouble to create a web site because of the flight, it must have been the worst possible flight in the history of mankind. Would you like to share your experience with us, or are you just a Delta basher?
Response:
> We just got back from a trip on the "airline from hell"… Delta > Airlines. I’ve created a special web page in their honor…
Read your web page. You sound like an incredibly rude and short tempered dolt; the typical amateur holiday flyer. Take a nerve pill and check your Kharma. — Bob Sumner – Wasatch Mountains – Utah – USA
Response:
>I don’t believe this. If you are a regular Delta customer, and you feel >they are the "airline from Hell", why do you continue to give them your >business? If this was your first Delta flight, and you went to the trouble >to create a web site because of the flight, it must have been the worst >possible flight in the history of mankind.
THE ABOVE WAS NOT MY PERSONAL EXPERIENCE BUT: I’ve been running back and forth between Terms 2&3E at DFW pretty regularly here recently. I had a *group tour* on AA that I had to pull out of, and consequently had ~$1200 in unused tickets. I don’t like giving Bobby Crandall money, but sometimes you just can’t help it. As an aside: (FA says): "…We realize you have a choice in air travel and thank you for choosing AA…." It wouldn’t be so bad if we weren’t pulling up to the gate at DFW. Sheesh. My 2p Andy B. Andy Berry *Note! Change e-mail address in header!* **All opinions are mine, not TAMU’s, EAP’s, or Anybody Else’s!!**
Response:
Rich and Valerie, You guys need to "get a life". I agree with Steve, Two trips, and you make a web page. Then try to "EXTORT" tickets from Delta by blackmailing them with a web page. The only thing you should get from Delta is a a subpoena stating you are being sued for "Blackmail". I flew Delta 80+ times in 1997. I can’t remember a single flight that was so bad as to even consider writing a letter to the company. Take some prozac dude. Toby — "We’re not here for a long time, we’re here for a good time." — "We’re not here for a long time, we’re here for a good time."
Response:
> Then try to "EXTORT" tickets > from Delta by blackmailing them with a web page. > The only thing you should get from Delta is a > a subpoena stating you are being sued for > "Blackmail".
Good point, and that section of the page has been changed. If they wish to acknowledge that there was a problem, they will, and if not… so be it. If you wish to check it out, the URL is still: http://www.primenet.com/~tandem/no-delta.html Rich McKay
Response:
: > Then try to "EXTORT" tickets : > from Delta by blackmailing them with a web page. : > The only thing you should get from Delta is a : > a subpoena stating you are being sued for : > "Blackmail". : Good point, and that section of the page has been changed. If they wish : to acknowledge that there was a problem, they will, and if not… so be : it. If you wish to check it out, the URL is still: : http://www.primenet.com/~tandem/no-delta.html I Emailed you a telephone #, and I’m going to email you an address as well. Write them a reasonable letter concerning the areas where Delta did not meet your standards (i.e. customer service). Please take the page down (or make some major changes) and allow them to respond. I even offered to have someone at Delta’s executive office contact you if you sent me a telephone #.. but please do send a letter to them at the address I’m going to send you, and I’ll even provide you with a name to put it to attention to (I DO NOT WORK FOR DELTA, JUST A LOYAL CUSTOMER). I flew Delta over 25,000 base miles in the month of October alone, and have only written one complaint letter and several thank you letters this year. Instead of using the web page, just write them a reasonable letter, tell them where they did not meet your needs, and I’d be willing to bet you’ll get a decent reply and some travel credits. Those two DBC tickets you’re not entitled to because you weren’t bumped – but I think you could perhaps get some travel credits if that is what you’re looking for in return for your inconvience. Just as an FYI, the denied boarding compensation tickets aren’t exactly easy to use, they’re restricted, and once you have them they really aren’t appealing as they sound at first. For a leisure traveller, they’re great because they require flexibility if you have it .. for a business traveller, they’re a pain in the *** to use. Customer input is important, but an anti-Delta web page isn’t going to let them know where you encountered problems — On the other hand, I highly doubt the page will stop anyone from flying Delta either. Contact them — write a nice and reasonable letter, tell them where they didn’t meet your needs, perhaps make a suggestion or two, and let them know how you were inconviencined — if you were scared because of the aborted takeoff you describe and have great concern, let them know. Be glad the takeoff was aborted, it’s best to be safe than sorry if a gauge reading is off. While not as common as aborted landings, aborted takeoffs do happen. I could understand if you and other pax were scared, which is probably why they allowed you to travel United — even though the Delta aircraft did go. Actually I’ve never had an aborted takeoff in a commcercial aircraft that I can recall, but I’ve aborted takeoffs in private aircraft flown myself on a couple of occasions. If something doesn’t look right, by all means abort if it is safe to do so. In regards to delays, they do happen and it is a part of air travel – just as traffic jams are with freeways and busy signals are with phones when circuits are busy. They did fulfill the terms of their contract in getting you from BOI-TPA and back. If you were on the holiday fares, you probably got a great deal and it beats driving anytime (even if each flight was delayed one hour). I know in BOI you don’t have a large network of airlines – when I lived in Pullman and flew out of there, I’d either fly Horizon to PDX, SEA, or BOI, and catch a major (Delta or Northwest) and continue the journey — or I’d drive to GEG (Spokane). In the meantime, write a letter and send it to the address that I email you. You may want to consider taking the page down, or at least change the tone of it from a no-delta page to a journal of your experiences. State how you felt, but the altered DL graphics should go down along with any negative references that don’t deal directly with your travel journal.. Just my .02 cents and just that — most importantly write the letter and I’ll give you an address and contact name to send it to. While you can’t please everyone, I’m giving you the opportunity to contact upper level management at DL and I’d be willing to go as far as having someone call you. This is on my own time, and I’m not even a DL employee — I’m just offering help! Regards, Steve
Response:
- Hide quoted text — Show quoted text ->I don’t believe this. If you are a regular Delta customer, and you feel >they are the "airline from Hell", why do you continue to give them your >business? If this was your first Delta flight, and you went to the trouble >to create a web site because of the flight, it must have been the worst >possible flight in the history of mankind. > THE ABOVE WAS NOT MY PERSONAL EXPERIENCE BUT: > I’ve been running back and forth between Terms 2&3E at DFW pretty regularly > here recently. I had a *group tour* on AA that I had to pull out of, and > consequently had ~$1200 in unused tickets. I don’t like giving Bobby Crandall > money, but sometimes you just can’t help it. > As an aside: (FA says): "…We realize you have a choice in air travel and > thank you for choosing AA…." It wouldn’t be so bad if we weren’t pulling up > to the gate at DFW. Sheesh. > My 2p > Andy B. > Andy Berry > *Note! Change e-mail address in header!* > **All opinions are mine, not TAMU’s, EAP’s, or Anybody Else’s!!**
Andy: Can’t help taking a cheap shot at you being an aggie and writing such an obscure and off-target message. Good job and thanks for so enjoyably fitting the stereotype!!
Response:
> We just got back from a trip on the "airline from hell"… Delta > Airlines. I’ve created a special web page in their honor… > Please take the time to drop by, and move the web-counter up one more > notch… and if you have had a bad "Delta Experience", you can add a > short description of your tale of horror to our page! > http://www.primenet.com/~tandem/no-delta.html > Thanks! — Rich and Valerie McKay, Meridian, Idaho, USA
It’s already been done — and ironically against the airline you wax poetic over. http://www.untied.com
Response:
Rich and Valerie; You sound like an Airline employees worst nightmare. Your stated desire to "choke the living crap out of this person" (the gate agent) shows no respect or desire on your part to solve your problem. With that big chip on your shoulder its unlikely that Delta could ever live up to your standards. Please do take your own advice and drive next time and take a chill out pill. JA
Response:
> We just got back from a trip on the "airline from hell"… Delta > Airlines. I’ve created a special web page in their honor… > Please take the time to drop by, and move the web-counter up one more > notch… and if you have had a bad "Delta Experience", you can add a > short description of your tale of horror to our page! > http://www.primenet.com/~tandem/no-delta.html > Thanks! — Rich and Valerie McKay, Meridian, Idaho, USA
As a Platinum Medallion, Million Miler, I completed 110 flight segments on Delta in 1997. And, yes, I had my share of frustration due to late and cancelled flights, mishandled baggage, etc. However, in the last 10 years I have logged several hundred thousand miles on American, United and Continental, each. My experience on Delta has been, on average, a little better than the others, although I am convinced that Continental is now providing some of the best service in the air, as is evidenced up by recent D.O.T statistics and various consumer surveys ranking them at or near the top. In my opinion, you would have been better served had you channeled what was obviously a tremendous amount of energy in creating the web page into persistenly working with Delta management to attempt to right whatever wrongs you feel you were dealt, if that’s possible. I have received numerous free upgrades and seating perks (even prior to my Platinum and MM status) just by being persistently nice to the airport rep that has just been chewed out for the 15th time that day. Giving up after receiving a single form letter is the sign of a rank amateur! And as one who has traveled extensively, I can state that I have experienced every single scenario you outlined on airlines other than Delta. Your crticism is really an indictment of the airline industry; you just happened to be on Delta. Your relativley small sample of flight experiences don’t really subtantiate laebeling Delta as "scary’, though it does look cute on the web page. I’d give you a 9.0 for artistic presentation, but a 2.0 for technical merit. My experience as a weekly flyer has taught me that you achieve a lot better results with the airline industry by taking a consistently positive, persistent approach to resolving issues as opposed to the negative one you have chosen.
Response:
I also agree with you. Delta is not perfect, but I cannot possibly imagine that the same things couldn’t have happened on another airline. Yes, I have been irritated at Delta. However, I have had nothing but praise for their post-problem customer service. For example two days in a row, I was delayed (and subsequently late for business meetings). I called the customer service line and was compensated by two $50 vouchers. Many more times than not, Delta has gone out of their way to take care of me. I would recommend that you try again. Best regards, Stacy Rothwell – Hide quoted text — Show quoted text – > : We just got back from a trip on the "airline from hell"… Delta > : Airlines. I’ve created a special web page in their honor… > : Please take the time to drop by, and move the web-counter up one more > : notch… and if you have had a bad "Delta Experience", you can add a > : short description of your tale of horror to our page! > : http://www.primenet.com/~tandem/no-delta.html > : Thanks! — Rich and Valerie McKay, Meridian, Idaho, USA > I fly Delta all the time and your page is not going to change > my opinion what so ever. Your first experience, you fail to say if it was > because of weather, mechanical, or why the flights were delayed. Yes, > shit does happen and DL cannot control weather. > In regards to your second trip, Delta went out of their way to put you on > United at their expense. You were on cheap tickets, and Delta probably > paid a good amount of $$ for your passage on United. Because the flight > did operate, they didn’t have to give you passage on United. > You were also travelling during the holidays and I hate to tell you this, > many airlines experienced problems & delays because of weather problems > system-wide. > In regards to your return, you don’t OWN the seat you are assigned. They > got you seats, didn’t they? They also didn’t bump you because you were > going onto BOI and a bump would of resulted in a long delay for you and > not in your interest; So they put you on the aircraft. > They probably bumped a TPA-CVG pax and put them on a later flight that > would of been reasonable for their schedule. I hate to tell you, but what > you describe happens on ALL airlines. You’re basing your opinion off of > TWO trips. > The Rose Bowl is on and I have better things to do … but just as a token > of goodwill I have printed out your WWW site and will forward it to > Delta’s executive offices on your behalf. If you want to be contacted, > give me your telephone # via a private email and I’ll request they call > you –in which you could discuss it with them. It sounds as if you did > receive some poor service in some areas which need addressing, but I > honestly think your site went overboard. You weren’t bumped, you’re not > entitled to the compensation — but perhaps Delta may do something for you > — forward me your address and telephone # where you can be reached > daytime in private email. > Regards, > Steve
Response:
Various comments on Delta: [not sure who to quote here] Of course if you have travelled for any length of time delays, missed flights, and late arrivals are part of the scene.davejrlr is right—approach solving the problem in a positive manner will get you much farther than creating a scene. When I missed my SVO flight, due to a late take off from Atlanta that rendered us getting into FRA late, you could hear the groaning and grumbling from other pax about missed connecting flights, and more than one pax was visibly upset. But about 1 hour before we landed, one of the FA’s made an announcement for those of us that had connecting flights to identify ourselves and DL would do what they could to get us on other flights. About 30 of us were in this position. I told the FA for DL to do whatever they had to do to get me to SVO and I would be grateful, "…as I am due at a party at 8PM!" The FA laughed, and when I went to the DL transfer desk, I was greeted with a smile and told I was already re-booked on an Aeroflot flight (gulp!). I got into Moscow only several hours late and my friends still saw me that evening, albeit very jet lagged. So DL isn’t always the bad guy the original poster to this thread claimed they are! Maryanne.
Response:
– Hide quoted text — Show quoted text -> We just got back from a trip on the "airline from hell"… Delta > Airlines. I’ve created a special web page in their honor… > Please take the time to drop by, and move the web-counter up one more > notch… and if you have had a bad "Delta Experience", you can add a > short description of your tale of horror to our page! > http://www.primenet.com/~tandem/no-delta.html > Thanks! — Rich and Valerie McKay, Meridian, Idaho, USA > As a Platinum Medallion, Million Miler, I completed 110 flight segments > on Delta in 1997. And, yes, I had my share of frustration due to late > and cancelled flights, mishandled baggage, etc. However, in the last 10 > years I have logged several hundred thousand miles on American, United > and Continental, each. My experience on Delta has been, on average, a > little better than the others, although I am convinced that Continental > is now providing some of the best service in the air, as is evidenced up > by recent D.O.T statistics and various consumer surveys ranking them at > or near the top. > In my opinion, you would have been better served had you channeled what > was obviously a tremendous amount of energy in creating the web page into > persistenly working with Delta management to attempt to right whatever > wrongs you feel you were dealt, if that’s possible. I have received > numerous free upgrades and seating perks (even prior to my Platinum and > MM status) just by being persistently nice to the airport rep that has > just been chewed out for the 15th time that day. Giving up after > receiving a single form letter is the sign of a rank amateur! > And as one who has traveled extensively, I can state that I have > experienced every single scenario you outlined on airlines other than > Delta. Your crticism is really an indictment of the airline industry; you > just happened to be on Delta. Your relativley small sample of flight > experiences don’t really subtantiate laebeling Delta as "scary’, though > it does look cute on the web page. I’d give you a 9.0 for artistic > presentation, but a 2.0 for technical merit. > My experience as a weekly flyer has taught me that you achieve a lot > better results with the airline industry by taking a consistently > positive, persistent approach to resolving issues as opposed to the > negative one you have chosen.
As a frequent flyer, I couldn’t have said it better myself. -Scott
Response:
Why not call the OCC Manager at Delta 800-233-4638!!! Or, if you are on an a/c with a time sensitive customer service problem, just pick up a GTE airfone (if the a/c is equiped) and dial *OCC! Maybe they can help you out. L1011 FlyBoy!!!
no comment untill now